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Our Return Policy

How do I return an item?

  • We offer a 30 day satisfaction guarantee on our products and online programs.
  • Products may be returned within 30 days of purchase for a refund, minus a processing fee of 15%.
  • Return shipping paid by customer.
  • Please contact us at orders@thedr.com for return authorization before returning any products.

What is the cancellation policy for lab tests?

  • There is a USD $75 processing fee for all cancelled tests.
  • Shipping fees will not be refunded.
  • You must cancel within 30 days of placing your order.
  • There is no refund after 30 days.
 
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