Frequently Asked Questions

We’d love to be your partner along your journey towards vibrant health! Please review frequently asked questions listed below and feel free to contact our staff for any other questions via email or phone.

TheDr.com Clinical Services Team is virtual. This means all of our appointments take place over Zoom (a HIPAA-compliant video platform), virtually from anywhere in the world!

Currently, due to Dr. Tom’s travel schedule, he is not accepting any new clients. He is referring all requests for consultations to his Clinical Services team.

Our consultants are not licensed medical doctors and cannot provide advice or services specific to this aspect of medicine. All clients must have a primary care provider.

Even though we get asked about specific diseases, we don’t define people by their diagnosis. Yes, it’s important information to know, but our goal is to assist you with getting to the root cause and understanding the underlying mechanism of your condition.

Unfortunately, we do not accept any form of insurance.

No, unfortunately, we currently do not offer payment plans.

Our programs are specifically designed to assist with finding the root cause of your chronic illness and to provide ongoing support with a variety of staff members, including Functional Medicine consultants, Nutritionists, and Health Coaches. Unfortunately, chronic illness is not resolved in a single session. We have found that clients experience the most significant health transformations when they partner with us on an ongoing basis.

Yes! Once you have completed the Functional Medicine Essentials or Premier Program, you are eligible to purchase Single Session appointments. You can choose to meet with our Functional Medicine consultant, Nutritionist, or Health Coach on an as needed basis.

Yes! Functional laboratory testing is vital to the success of our programs. Functional testing helps to uncover specific biochemical imbalances, hidden gut infections, and specific nutrient deficiencies. Simply put, functional testing helps us get to the root cause of your health concerns. Without this information, we would be guessing. Instead, we want to know with certainty the imbalances that are causing your symptoms.

We recommend purchasing the a Functional Medicine Program so that our skilled consultants can assist with personalized testing recommendations.

On average, you can expect to spend between $500-$2000 on functional laboratory testing. In some cases, follow-up testing may be necessary to ensure that your personalized wellness plan is effective. Our consultants understand that functional laboratory testing is an investment in your health and will help you prioritize testing based on your budget.

It’s difficult to define how long it takes to heal as each individual is different. There are multiple factors that can determine the length of healing such as your current state of health, level of participation and commitment, health history, lifestyle preferences, genetics, and health goals. Because of this uniqueness, our team always creates personalized wellness plans that are specific to your needs. This means that the healing process can vary, and can even vary drastically for two individuals presenting with the same condition! What we can say with confidence is that clients tend to experience the most significant health transformations when they partner with us on an ongoing basis.

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Yes, we offer a Functional Medicine Foundational Program for International Clients. You are responsible for having your medical doctor order Total Immunoglobulin Panel (IgA, IgE, IgG, & IgM) PRIOR to purchasing the Foundational Program. Total Immunoglobulin Panel (IgA, IgE, IgG, & IgM) is a simple blood test that is required prior to ordering any further testing through theDr.com. Any additional tests that are included in your Total Immunoglobulin Panel test report must be converted into U.S. units of measure and reference ranges and translated into English.

The consultant you work with in the Foundational Program will assist you in selecting the most appropriate functional laboratory test for you based on your symptoms and immune function.

Please note that certain tests through our website are only available in the U.S. Click here to learn more about the Functional Medicine Foundational Program for International Clients

No, unfortunately, at this time we are not accepting international clients into our Functional Medicine Discovery, Essentials or Premier Programs.

Unfortunately, we are unable to provide health advice through email or social media. If you would like personalized recommendations for testing or guidance with a health issue, we recommend reviewing our Functional Medicine Program offerings.

Yes, our practice does work with children. Our practice also works with parents of children on the autism spectrum.

None of our consultants are functional oncologists and we do not address cancer directly. We are happy to work with clients in a more supportive role and as part of a team but would recommend clients have a physician (conventional or functional) to focus on cancer-specific treatments.