***Terms and Conditions for Neural Zoomer Test Orders at theDr.com***

  • Due to the fees we incur after a test is ordered, we are unable to offer returns or exchanges on test orders.
  • Orders for this test are accepted from the United States only – International orders are forbidden.
  • theDr.ccom does not participate in, take assignment, or accept any private insurance. We do not provide super bills and cannot assist with claim resolution for laboratory tests or consultations.
  • We are unable to ship test kits to New York.
  • We are unable to ship lab kits to PO boxes. Please use a residential or business address.
  • Some lab providers fill out requisition forms ahead of time with patient information. To avoid confusion when processing orders, if you are ordering lab kits for multiple people, please place a separate order for each person.
  • After you order a test kit, getting the lab draw and/or completing the test is your responsibility.
  • Test interpretation consultations DO NOT include personalized recommendations.  Personalized recommendations are available within our Essentials and Premier programs.
  • The test interpretation consultation that is included in the price of the test must take place within 3 months of placing the test order.
  • Once we receive your test results, we will upload them to your HIPAA compliant patient portal and send an email instructing you how to access them.
  • Vibrant Wellness covers a flat rate with contracted labs for the phlebotomy services associated with their test kits requiring a blood draw. Depending on the location and lab, additional draw fees may be required. To search for a draw center in your area, please click here: https://www.vibrant-america.com/blood-draw-center/. If a draw site is not located in your area, a Vibrant Wellness Phlebotomy Services Manager will assist with finding a blood draw center for you. If you live in a remote location, you may need to travel a distance or ask your local physician to assist with phlebotomy.
  • Please contact testing@thedr.com with questions.
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