***Terms and Conditions for Neural Zoomer Test Orders at theDr.com***

  • Due to the fees we incur after a test is ordered, we are unable to offer returns or exchanges on test orders.
  • Orders for this test are accepted from the United States only – International orders are forbidden.
  • theDr.ccom does not participate in, take assignment, or accept any private insurance. We do not provide super bills and cannot assist with claim resolution for laboratory tests or consultations.
  • We are unable to ship test kits to New York.
  • We are unable to ship lab kits to PO boxes. Please use a residential or business address.
  • Some lab providers fill out requisition forms ahead of time with patient information. To avoid confusion when processing orders, if you are ordering lab kits for multiple people, please place a separate order for each person.
  • After you order a test kit, getting the lab draw and/or completing the test is your responsibility.
  • Test interpretation consultations DO NOT include personalized recommendations.  Personalized recommendations are available within our Essentials and Premier Programs.
  • The test interpretation consultation that is included in the price of the test must take place within 3 months of placing the test order.
  • Once we receive your test results, we will upload them to your HIPAA compliant patient portal and send an email instructing you how to access them.
  • Vibrant Wellness covers a flat rate with contracted labs for the phlebotomy services associated with their test kits requiring a blood draw.  Depending on the location and lab, additional draw fees may be required.  Vibrant has a national contract with the Any Lab Test Now, Arc Point Labs and OMI (Open Medicine Institute) franchises.  If one of the labs is not located in your area, Vibrant Wellness Phlebotomy Services Manager will assist with finding a blood draw site. If you live in a remote location, you may need to travel a distance or ask your local physician to assist with phlebotomy.
  • Please contact testing@thedr.com with questions.


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