Return Policy

How do I return an Item?

  • We offer a 30-day satisfaction guarantee on our products and online programs, excluding lab tests. 
  • Products (excluding lab tests) may be returned within 30 days of purchase for a refund, minus a processing fee of 15%.
  • Shipping Fees are non-refundable.
  • Return shipping paid by the customer.
  • Please contact us at orders@thedr.com for return authorization before returning any products.

 

What is the cancellation policy for lab tests?

  • Due to the fees we incur after a test order is placed, we are unable to offer refunds, returns or exchanges on test orders.
  • Please visit our Lab Test page for further information regarding our lab test policies.
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