Return Policy

How do I return an Item?

  • We offer a 30-day satisfaction guarantee on our products and online programs, excluding lab tests.
  • Unopened products (excluding lab tests) may be returned within 30 days of purchase for a refund, minus a processing fee of 15%. Please note that all containers must have the original seals intact to be eligible for a refund.
  • Shipping Fees are non-refundable.
  • Return shipping paid by the customer.
  • Please contact us at orders@thedr.com for return authorization before returning any products.

What is the cancellation policy for lab tests?

Due to the fees we incur after a test order is placed, we are unable to offer refunds, returns or exchanges on test orders.
Please visit our Lab Test page for further information regarding our lab test policies.